My property has changed hands. What should I do?

If your listed property has changed hands, it's important to take a few steps to ensure the transition is smooth and future guests are well informed. Here are some steps to consider:

1. Update profile information:

- Log in and access your property profile.

- Update all relevant property information including name, photos, description, amenities and house rules. Make sure all information is accurate and up to date.

2. Change contact information:

- Update contact information to reflect new owner. This includes phone numbers, email addresses and other relevant contact information.

3. Check existing reservations:

- Review all existing reservations and contact guests to inform them of the change of ownership. Make sure they have up-to-date information on how to access the property and who to contact if you have any questions or problems.

4. Keep communication open:

- Be available to answer questions and provide assistance to guests before, during and after their stay. Maintain clear and effective communication to ensure a positive guest experience.

5. Review of rates and policies:

- If you plan to make changes to the property's rates or policies, be sure to update this information on the platform and inform guests of any changes.

6. Transfer of accounts and payments:

- Make sure to update this information accordingly with the new owner.

7. Compliance with local laws and regulations:

- Verify that all local licenses and regulations are up to date and in compliance with the change of ownership. This may include short-term rental licenses or tourist taxes.

8. Consider a professional assessment:

- If the property has undergone significant changes or improvements since changing ownership, consider getting a professional appraisal to accurately reflect the property's value on the platform.

Please remember that it is essential to maintain open and transparent communication with guests and our platform throughout the transition process. This will help avoid confusion and ensure the guest experience is a positive one, regardless of the change in ownership.